Store Policies

Welcome to Artwall Metal Decor, where precision craftsmanship, cutting edge technologies and style combine to create stunning metal wall art and home decor products.   Shipping & Delivery: Although most metal wall art products ship within 5 - 7 business days of your order, due to the special nature of these products, please allow up to 3 - 4 weeks for completion and delivery (in rare cases).  We cannot provide delivery guarantees on any metal wall art or decor product products, but will always do our best to have your order completed and shipped as soon as possible. .  Shipping is done by common carrier (UPS or FedEx) based upon the product and the delivery location. Shipping to areas outside of the Lower 48 U.S. states may be done by USPS at our discretion in order to minimize shipping costs.  Unfortunately, we cannot ship most products to P.O. Boxes or APO addresses at this time. International Shipping is available through FedEx International.  Some smaller items can be shipped via USPS. Those products that can be shipped may be done so via USPS without tracking details provided. However, all shipments are insured against lost or damage.  Shipping amounts listed for International Shipping are estimates only, if additional shipping costs are required, you will be contacted prior to shipment with a real-time quote.  All products are warehoused within the U.S. Canadian and International customers will be responsible for any and all customs, duties, taxes and brokerage charges, which will be billed COD upon delivery by the carrier. Returns & Exchanges: When your order arrives... Please open all boxes immediately and check contents. If there is any damage to the packaging or product, we must be notified by Email within 2 business days of you receiving your products.   Product Errors... If we made a mistake shipping your item, please E-mail us within 2 business days of receiving your order. We will issue an RMA Number and return instructions on how and where to return the product.    Defective Products: As these products are made of natural materials with a unique paint process, some color variations will occur naturally.  This is not to be considered a defect of the product, but a natural occurrence which makes each metal decor piece unique. However, in the rare case that there is a problem with your metal wall art or decor product, please contact us by E-mail within 30 days to arrange a direct exchange.  In the case of product defects, our standard practice (for products shipped within the Lower 48 US states) is: Return instructions will be provided. Please keep the original packaging for pickup.  If the original packaging is not available, you will need to repackage the product to ensure safe return.  Once the defective item is returned, a replacement piece will be issued at no additional cost.  Items shipped outside of the Lower 48 US States will need to be returned at the customer's expense.  Defective items reported beyond 30 days are non-returnable and are not covered by our return/exchange policy.  If, upon inspection, it is determined that the product is not defective, additional handling charges of 15% of the original order will be applied to the replacement item. Due to the nature of online catalogs, individual monitors may not always accurately reflect the colors of the metal wall art or decor product.  Even if the colors are significantly different that what is shown, this is not considered a product defect.  However, these items can be returned for an exchange or refund under the "Personal Preference" return policies (see below).   Personal Preference Returns & Exchanges: Personal Preference Returns: As metal wall art products are art, we do understand that sometimes the product simply does not match your home's decor. If you decide that the metal wall art or decor product is not right for you, we will accept returns provided you contact us by E-mail within 30 days of receipt. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. An RMA number will be generated, along with instructions regarding the return of the product. DO NOT RETURN PRODUCTS WITHOUT AN RMA, AS THEY WILL BE REFUSED. Personal Preference Returns will be subject to a 15% Restocking Fee, and outbound shipping and handling charges are non-refundable.  If the product was ordered during a Free Shipping promotion, the actual cost of outbound shipping plus the 15% Restocking Fee will be deducted from the refund. Personal Preference Exchanges: If you wish to exchange the original metal wall art or decor product for another metal wall art or decor product product of equal or greater value, the restocking fee will be waived providing the replacement order is completed before the refund is issued.   Questions? If you have any other return questions, please E-mail us before placing your order.   DISCLAIMER AND LIMITATION OF LIABILITY Art and Home (owner of Artwall Metal Decor) makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. Art and Home expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Art and Home arising from any product sold on this website shall be the price of the product ordered. In no event shall Art and Home, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold. Privacy Policy: Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. This Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our Web Site. This statement will be continuously assessed against new technologies, business practices and our customers' needs. To review our complete Privacy Policy, click here.

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